A to Z CRM software to provide exception customer service

Deliver exceptional customer experiences

Customer Service and Support

Excellent customer service is what drives retention, loyalty, and positive word-of-mouth. You and your team strive to exceed expectations and ensure that every customer is cared for. Infor CRM provides you with a complete view of all customer interactions so you can build loyalty and repeat business by providing superior service and support.

A Complete View of All Customer Interactions

Infor CRM provides you with a complete view of all customer interactions so you can better service, support, and sell to ensure that every customer is cared for. Infor CRM encompasses all customer service and support features including:

Quick Access to Customer Info

Resolve issues faster by gaining quick access to customer history.

Urgent Matters First

Assigning status and urgency tickets to ensure that critical matters are dealt with in a timely manner.

Schedule Activities

Schedule appointments, follow up activities and phone calls to ensure timely service

Advanced Analytics

Using Infor CRM Advanced Analytics to gain a deeper understanding of your team’s performance and service levels.

Self-Service

Allow your customers to get the support they need whenever they need it with the Infor CRM Self-Service Web Portal.

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Locate Resolutions

Utilize the Infor CRM Speed search to locate resolutions to customer issues.

Ensure Customers Are Taken Care Of

Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.

With integrated sales, marketing and customer service, you can ensure calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience. Infor CRM enables your team to provide quality customer service that aims to retain a loyal, profitable customer base. With this easy to use system, be sure that customers get what they need.

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Top reasons to choose Infor CRM

Explore what drives our customers to choose Infor CRM.

Infor CRM Brochure

Infor CRM brochure

With unparalleled flexibility, exceptional ease-of-use, and market-leading technology, Infor CRM is your best-of-breed CRM solution without compromise.

Learn more about Infor CRM