A to Z CRM software to provide exception customer serviceDeliver exceptional customer experiences
Customer Service and Support
Excellent customer service is what drives retention, loyalty, and positive word-of-mouth. You and your team strive to exceed expectations and ensure that every customer is cared for. Infor CRM provides you with a complete view of all customer interactions so you can build loyalty and repeat business by providing superior service and support.
A Complete View of All Customer Interactions
Infor CRM provides you with a complete view of all customer interactions so you can better service, support, and sell to ensure that every customer is cared for. Infor CRM encompasses all customer service and support features including:
Quick Access to Customer Info
Resolve issues faster by gaining quick access to customer history.
Urgent Matters First
Assigning status and urgency tickets to ensure that critical matters are dealt with in a timely manner.
Schedule appointments, follow up activities and phone calls to ensure timely service
Using Infor CRM Advanced Analytics to gain a deeper understanding of your team’s performance and service levels.
Allow your customers to get the support they need whenever they need it with the Infor CRM Self-Service Web Portal.
Utilize the Infor CRM Speed search to locate resolutions to customer issues.
Ensure Customers Are Taken Care Of
Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.
With integrated sales, marketing and customer service, you can ensure calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience. Infor CRM enables your team to provide quality customer service that aims to retain a loyal, profitable customer base. With this easy to use system, be sure that customers get what they need.