Our Team

Extensive experience in CRM solutions, driven by a passion

We are a team of dedicated professionals with extensive experience in CRM solutions, driven by a passion for business and technology. Our consultants, installation experts, and technicians partner closely with your company to uncover objectives and challenges that serve as the basis of developing your CRM solution. Our priority is to ensure effective and efficient implementation, as well as long-term support for your CRM solution needs.  We have expertise and consultants spread across the country and offices in Vancouver, Calgary, and Toronto.

President and Owner

Shawn Ostheimer

Shawn Ostheimer is the founder and president of InSales CRM Solutions. Beginning in 1994, Shawn has spearheaded growth of business management software solutions in Western Canada. With a Masters in Business Administration and over sixteen years of implementing financial and management software systems, Shawn has contributed to every facet of improving clients’ businesses. His experience includes business analysis, system design/analysis, training, implementation, data conversion, software installation, customer support and project management.

Shawn is a leader and guest speaker for the enterprise software industry, focusing lectures on business processes, accounting, and the role software solutions play in attaining organizational objectives.


Darren Nadorozny

Darren is a veteran in the CRM industry, having worked with Infor CRM even before the solution was branded as Saleslogix. For over fifteen years Darren has been a customer advocate, able to quickly grasp a corporations objectives and develop CRM solutions that fit their needs. He consults on CRM projects, from selection to implementation, working closely with all levels of management to design a solution and implementation methodology focused on success.

With an Engineering degree from Carleton University. Prior to joining InSales CRM Solutions, Darren was CRM Account Manager and Account Executive with Epicor Software. Most recently, he served as Director of Operations for Tech Mist Solutions, a Research and Development organization serving the North American greenhouse industry.


Senior Consultant and Implementation Specialist

Scott Sommerfeldt

Scott joined InSales CRM in 2009, after years of a experience working in the CRM world. With a Bachelor of Science and Bachelor of Computer Information from DeVry University, he is a technical CRM expert.

When installing a new solution, Scott will work with clients to develop it, build integration points, and serve as a technical consultant working closely with each client until the solution is completed. Scott enjoys seeing a project all the way from conception, to training, to handing it over to a satisfied client.

Marketing Coordinator

Santiago Henderson

Santiago has been with InSales CRM since 2015. A graduate from Simon Fraser University Business Administration program, Santiago majored in Communications and Business Finance. A native of Brazil, he has lived in the Netherlands and the United Arab Emirates before making Canada his home. He has previously worked with local companies in marketing related roles as well as doing consulting abroad.

Santiago is a key contributor to all marketing efforts of InSales CRM, including social media, blogging, advertising and promotional campaigns, and website content. He enjoys learning about the business software industry and being part of the development of marketing strategies in the software reseller industry.

Timely Support

With our help desk and technical team, InSales CRM can support and maintain your Infor CRM solution. Our team of experienced technicians are readily available and for on-going telephone, remote, and on-site support as the need arises.

Innovative Ideas

Our focus is to find ways to make CRM work for you, and with you. We know that too much at once can overwhelm the end-user base, and have developed creative ideas into proven methodology to make sure a CRM project is successful.

Advanced Technology

Infor CRM uses advanced customization that accommodates unique requirements by user, team, company, and industry. Features include robust integration, sophisticated security, advanced process automation, and flexible deployment options to meet your unique business needs.

Clear Communication

Our team is composed of the right mix of technical thinkers and business experts to ensure that nothing in misunderstood or left unanswered in the process of selecting and implementing Infor CRM for your company.

We are here to help. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!