The Real Cost Of CRM Systems: Salesforce.com vs Infor CRM (formerly Saleslogix) Comparison
Customer Relationship Management (CRM) systems come in all technologies, deployment options, and most importantly pricing arrangements. While many CRM solutions seem cost effective up front, over time the actual total cost of ownership can become quite high and the cost of moving can be even higher. Picking the right CRM Software from the beginning is very important for every company wanting to save time, money and frustration.
This article was created to compare a couple of the industry CRM leaders Salesforce.com (SFCD), SugarCRM, and Infor CRM (formerly SalesLogix) on premise and hosted cloud offering available for the Canadian small and medium business owners. We want to shed some light into what determines the price of CRM solutions, with the hopes to help consumers pick a CRM that brings the most value to their investment.
Salesforce offers business customers a variety of products depending on their needs including size and budget. Viewed as the first CRM widely available on the Cloud, Salesforce is starts at only at $5/user/month (for the limited contact management version only), but once the customer graduates into the the Professional edition the costs can balloon to $65/user/month. Their considerable CRM functionality (i.e. campaign management, email marketing, and customizable dashboards) is available in this professional version. At the higher monthly price point, Salesforce is available with set functionality, where prospects and customers adapt their data to fit the functionality of the system.
For larger enterprise and growing companies they can purchase their SalesForce Enterprise for $125/user/month. With Salesforce Enterprise customers can perform advanced customization and take advantage of additional features like automated workflows, sales territories management, and have access to buy additional integrated apps to tie in other business critical systems.
Starter and basic levels of Salesforce products are priced in a straight forward basis but things can get more complex when considering the required add-ons, especially for companies looking for specific functionality not included in initial packages. The same can be said for agreements that tie users to add functionality down the road. There are additional capabilities, restrictions, and costs associated with each product, including Salesforce Mobile, that have not been listed here. For a full listing of Salesforce price and functionality, see here. Lastly, for reasons unclear,CRMSearch.com reports that non-US customers seem to pay about a 45% premium.
SugarCRM is a popular Customer Relationship Management solution built for small and medium sized businesses, but also available for enterprises. SugarCRM products actually start free with basic sales, marketing, and service tools and no support. This is intended to introduce users to the products and direct them towards the Professional package available at $35/user/month, which includes deeper features in sales force, marketing, and support automation, as well as mobile functionality.
Prices go up to $45/user/month and $60/user/month for the Corporate and Enterprise editions respectively, with increases in functionality and technical capabilities. The main difference between the two more advanced systems is access to support, reporting and forecasting capabilities, offline client/customer portal, and managing opportunities and activities – not to mention storage space included with the subscription. For $150/user/month though, you will get an Assigned Technical Account Manager and additional storage.
Unlike Salesforce, SugarCRM is available both on-premise or via the cloud, with the same price for both. SugarCRM is unique in that it makes its source code available for those that want to build advanced customizations and integration with existing systems. Being open source software highlights the selling point of SugarCRM: the fact that it delivers the flexibility to adapt to the unique business requirements of individual companies, but it also brings about issues like depending on an outside community for development of functionality.
Infor CRM On Premise (Formerly Saleslogix)
To understand the current position of Infor CRM one needs to look at the history of SalesLogix that grew into an undisputed CRM software industry leader for over a decade. Infor CRM is available via a channel of partners which means that companies that choose this solution have highly skilled technicians guiding them through every step of the way. It is available on the cloud, on-premise, or via mobile only. Saleslogix On-Premise comes in three variations, Standard, Advanced, and Premier, while Saleslogix Cloud and Mobile only deploy the Advanced version of the solution.
All Infor CRM versions, whether Standard, Advanced (on-premise, on the cloud, or via mobile), and Premier come equipped with all core CRM functionality, including sales, marketing, and customer service and support automation. While Infor CRM Standard has limited security, administration, and customization controls Infor CRM Advanced includes advanced security and administration, advanced processes, but customizations cost extra. Infor CRM Premier comes with advanced customization, integration tools, and enterprise servers included in the price.
Saleslogix Cloud is available for $65/user/month, while the Mobile version is available for $25 a month. On-premise prices are similar to those of Sage CRM in that all versions of the solution require server costs at an average of $200 up-front in addition to the license cost.
One time license costs for the Standard version are $795/user, while Advanced and Premier amount to $995 and $1095 respectively. An annual licensing fee of about $200 applies (21% of the solution’s retail value) per year after the first year. Since the acquisition of Saleslogix by Swiftpage, we have seen great things being done with the product, particularly with its mobile capabilities.
Infor CRM (Formerly Saleslogix) Cloud Hosted Pricing
The biggest advantage for companies looking to invest in CRM solutions like Infor CRM is the option to buy the license outright, a one-time payment followed by renewal payments. Even with higher investments needed up-front, it takes less than two years before the subscription costs of solutions like Salesforce and SugarCRM surpass the total cost of ownership for licensed solutions like SageCRM and Saleslogix.
The best thing about these solutions is that they can be deployed in a private cloud, so on-premise prices apply to a Cloud solution, and it can be changed back to On-Premise at any time, depending on what would be the most advantageous for the business. It can also be changed to a full on public cloud solution, with substantial credits given for each licensed purchased by the business.